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Break IT · Repairs

Phone, tablet and computer repair.

Whether the screen is cracked, the phone won't charge or the computer won't start, we check the cause and explain the repair options. Typical repairs take 1–2 days. Board-level work, water damage and severe damage take 1–4 weeks, depending on severity and parts availability.

  • 90-dayWarranty on every repair
  • 1–2 daysTypical repairs
  • $55Diagnostic, waived if approved
What we fix

What can we help you fix?

Bring in your device and tell us what happened. We'll check the fault and quote the repair.

Phones & tablets

Help with cracked screens, short battery life and charging problems on iPhone, Samsung, Pixel and most tablets.

  • Screen repair
  • Battery replacement
  • Charging port repair
  • Water damage treatment

Computers — PC & Mac

We check startup problems, damaged hardware and software issues on MacBooks, iMacs, Windows laptops and desktops.

  • Screen replacement
  • Data recovery
  • Hardware upgrades
  • Virus & malware removal

Managed IT

Ongoing support for the computers, network and online services your home or business relies on.

  • Monthly plans per computer
  • Security and backups
  • Microsoft 365 and networks
  • Hourly support
For businesses & homes
From the bench

A closer look at the work.

A broken screen is easy to see. Damage inside a connector or around a chip takes a closer inspection. These photos show what we look for.

Phone with extensively cracked display glass on a blue repair mat
A cracked screen is easy to spot. We check the rest of the device before quoting the repair.
Microscope close-up of damaged contacts inside a board connector
These tiny contacts connect parts of the device. We inspect them for damage that could interrupt the connection.
Circuit board showing areas of corrosion among its chips and conductive tracks
Liquid damage can spread across the board. Checking beyond the first affected area helps us understand the repair needed.
Mail-in repair

Can’t get to Revelstoke? Mail it in.

Mail-in repair across Canada — send a request, we review it within one business day, and approved requests get a prepaid Canada Post label by email.

  • Send a requestTell us about the device and the problem using the mail-in form.
  • We review itWe review every request within one business day and let you know if it's a repair we can take on.
  • Get a prepaid labelApproved requests get a prepaid Canada Post shipping label by email. Prefer to ship it yourself? You don't need to wait for approval, or even send a request.
Mail-in repairCanada-wide
Request review
Within 1 business day
Shipping label
Prepaid, sent by email, or ship it yourself
Diagnostic
$55 diagnostic, waived if you approve the repair
Board-level
No repair, no fee on board-level work
Return
Tracked, by Canada Post, added to your final invoice
How pricing works

Know the cost before you approve the repair.

Diagnostic & quotes

Diagnostics are $55, waived if you approve the repair. A simple repair quote by phone or email costs nothing.

Water damage

Water-damaged devices get a liquid-damage treatment instead of the $55 diagnostic: $100 for phones, $150 for laptops. The treatment adds at least 24 hours to the repair: ultrasonic cleaning, a bath in 99% isopropyl alcohol, then drying overnight.

Board-level work

Board-level work is no repair, no fee: if we can't fix it, you pay nothing. On mail-in repairs, shipping costs still apply.

Turnaround

Typical repairs take 1–2 days. Board-level work, water damage and severe damage take 1–4 weeks, depending on severity and parts availability.

If the repair costs more than your iPhone or Samsung phone is worth to you, a trade-in may make more sense. Trade in your phone

Open Mon–Sat 11 AM–5 PM · Sun closed. Walk-ins welcome; booking online is fastest. From October 1 to November 30 we're closed Saturdays, and we may close some Mondays too — call ahead.

Warranty

Your repair warranty.

90-day warranty on every repair — longer on screens and batteries

Part / repairWarranty periodWhat’s covered
Premium aftermarket screens (X07 / AQ7 grade)LifetimeDisplay defects — not physical or liquid damage
OEM screens90 daysManufacturing defects
Refurbished screens90 daysManufacturing defects
Aftermarket batteries1 yearDefects in materials or workmanship
All other parts and repairs90 daysDefects in the part or the workmanship

Read the full warranty terms

For businesses

  • Managed IT

    Running a business?

    We also look after office computers, networks, backups and email for a monthly price per computer, with written response targets.

    See managed IT
  • Free on-site consultation

    Not sure where your office IT stands?

    We visit, look at your computers, network, backups and email, and send written findings with costs. There is no charge and no obligation.

    Request a free consultation

Tell us what's wrong.

Book a repair online, or call and we'll talk it through.