1What you can return
This policy covers items bought from the RevyTech online store at https://revytech.ca/store or picked up from the shop after buying online: phones, tablets, laptops, accessories, cables, cases and parts. Changed your mind? You have 14 days from delivery or pickup to return a store purchase for a refund, in the condition it was sold with everything that came with it. Return shipping is on you unless the item is faulty.
Repairs aren't returns. Work we do on your device is covered by the warranty in our terms and conditions (section 7), where a covered fault is repaired or replaced rather than refunded.
214 days to tell us
Tell us within 14 days of the day your order was delivered (the carrier's delivery scan) or the day you picked it up. Call 250-805-4026 or email info@revytech.ca with your order number, which is on your confirmation email, and say what you'd like to return and why. We'll confirm the return and tell you how to get the item to us.
3The condition we need it back in
A refund needs the item back in the condition we sold it in, with everything that came with it:
- No new damage: no cracks, dents, scratches, liquid damage or missing parts beyond the wear described in the listing's grade.
- Everything that came in the box: the charger, cable, case or any other item listed under "In the box".
- Signed out and wiped: remove your Apple ID, Google account or other account locks (Find My iPhone, Find My Device, activation lock), then erase the device. We can't accept a device that is still locked to an account.
- A SIM card or memory card you added, removed.
Every device we sell meets the same standards when it leaves us (data wiped and ready to use; clean esn (not blacklisted); free of icloud, mdm and frp locks), and we check each return against the listing it was sold under. If something is missing or newly damaged, we'll tell you before deciding, and may offer a partial refund or send the item back to you instead.
4Getting it back to us
- Bring it to the shop at 103 2nd St E, Revelstoke, BC V0E 2S0 during store hours, with your order number. This is free.
- Or ship it to us by courier at RevyTech, 001-103 2nd St E, Revelstoke, BC V0E 2S0. Pack it the way it came to you, and keep your tracking number: the item is your responsibility until it arrives.
- If you changed your mind, you pay the return shipping, and the shipping you paid on the original order isn't refunded.
- If the item is faulty or isn't what the listing described, tell us within the same window and we'll email you a prepaid Canada Post label. Nothing to pay.
5Your refund
Refunds go back to the card or PayPal account you paid with, within five business days of the item arriving and being checked. It covers the price you paid for the item and its tax. Depending on your bank or PayPal, the money can take a few more days to show in your account.
If you paid part of an order with trade-in credit, that part comes back as credit, not money.
6After the window, and faults later on
After 14 days we don't take returns for a change of mind. Store items carry the same warranty as our repairs. If something goes wrong with the item later, our warranty applies: see the terms at https://revytech.ca/terms-and-conditions#warranty, and get in touch so we can repair or replace it.
7Questions
Call 250-805-4026 or email info@revytech.ca. We're a small shop in Revelstoke and we'd rather sort something out than argue about it.