Managed IT plans for Revelstoke offices, priced per computer.
Count your desktops, laptops and servers and multiply by the plan price, with a minimum of 5 computers. That is your monthly fee on a 12-month term. Add-ons are listed below; some are priced in your proposal.
- $55Basic, per computer per month
- $90Plus, per computer per month
- $110Premium, per computer per month
Basic, Plus and Premium.
Each plan includes everything in the one before it.
Basic
Monitoring, updates and help desk for a small office with no server and no regulated records.
- Help desk and remote support
- Monitoring, with Windows and software updates installed for you
- Managed antivirus
- Monthly report
Plus
Adds the protection and backups most offices need. The starting point for a practice or any office with a server.
- Everything in Basic
- Advanced protection on each computer (endpoint protection) that watches for and stops ransomware, attacks that lock your files and demand payment
- Blocking of known malicious websites
- File and folder backup of every computer, checked daily
- Review meeting with a written report every 6 months
Premium
The full service: we deal with your vendors, keep your IT documentation current and manage phones and tablets.
- Everything in Plus, with priority handling: your requests are worked ahead of other plans' each day
- Full server backup, stored off-site in Canada
- We deal with your software, internet and equipment vendors for you
- Documentation and equipment records kept current
- Phone and tablet management, and a yearly staff security briefing
- Quarterly review meeting with a written report
Compare the plans.
| What is included | Basic | Plus | Premium |
|---|---|---|---|
| Help desk and remote support | Yes, worked ahead of other plans' requests each day | ||
| Monitoring of every computer, with Windows and common software updates installed for you | |||
| Monthly report on your systems: updates, protection and open issues | |||
| Managed antivirus | |||
| Encrypted record of your passwords, with a sealed copy kept at your office | |||
| Advanced protection on each computer (endpoint protection) that watches for and stops ransomware | |||
| Blocking of known malicious websites | |||
| File and folder backup of each computer, checked daily | |||
| Email security settings, once your email is on Microsoft 365 | |||
| Full backup of your server, stored off-site in Canada, in a locked copy that can't be changed or deleted until its retention period ends (1 TB included) | Add-on, $50 / month | ||
| Phone and tablet management (lock or wipe a lost device that holds work email) | Add-on, $5 per device / month | ||
| Vendor liaison: we deal with your software, internet, printer and payment-terminal vendors for you | We tell you who to call and what to say | ||
| Equipment inventory, warranty tracking and replacement planning | |||
| Documentation kept current and owned by you: network map, device list, how your systems are set up, recovery notes | |||
| Staff security briefing at onboarding and once a year | |||
| Review meeting with a written report | Every 6 months | Quarterly |
- Prices are per computer, per month, on a 12-month term, in Canadian dollars plus applicable taxes. The minimum is 5 computers.
- A computer is each desktop, laptop or server we monitor, protect and back up. A server is billed at the same rate as a computer.
- Printers, payment terminals, scanners and network equipment are not billed.
- A 6-month term is 20% higher. Paying for 12 months in advance saves 15% on the service fee.
- The onboarding fee is waived on a 12-month term. On a 6-month term it is one month of the plan's fee.
- Hardware, new systems, office moves and email migrations are projects, quoted separately before any work starts.
- We don't offer Basic to healthcare practices or to offices with a server. Basic has no advanced protection against ransomware and no backup, and those offices need both.
Not sure which plan fits? We'll tell you in writing.
A price list can't see your office. We look at how your office IT is set up and send written findings with costs. The consultation and the written findings are free, and there is no obligation to sign anything.
- A count of your computers and a fixed monthly figure
- One recommended plan, and why
- Any urgent problems we noticed, with costs
- Nothing changes on your systems until you accept a proposal and we schedule the first working visit.
Extras, priced separately.
Added to a plan when you need them. Add-ons run for at least 12 months.
Full server backup
$50 per month
On Plus. The whole server is copied off-site in Canada, with 1 TB of storage included, so the machine can be restored after a failure. Included on Premium.
Phone and tablet management
$5 per device / month
On Plus. Lock or wipe a lost phone or tablet that holds work email. Included on Premium.
Round-the-clock security team
Priced in your proposal
A staffed security team that watches each computer and responds to attacks, including overnight. We recommend it for practices and offices holding sensitive records.
Phishing practice for staff
Priced in your proposal
Phishing emails are fake messages that try to get someone to click a link or give away a password. We send practice ones to your team through the year, with a short lesson for anyone who clicks and a report for you.
Help without a monthly plan.
For a single problem or a one-time project, we bill by the hour and quote before work starts.
Remote support
Help over a remote connection for software, email, accounts and computer problems.
- Remote desktop support
- Software troubleshooting
- Email & account setup
- Virus & malware removal
On-site residential
We come to your home in Revelstoke to set up Wi-Fi, computers and connected devices.
- Home network setup and repair
- Wi-Fi coverage improvements
- Computer setup and file transfers
- Smart home setup
On-site business
On-site work and projects for your business in Revelstoke, without a monthly plan.
- Server and network work
- New computers and office moves
- Email migrations
- Quoted before work starts
These are Revelstoke rates. On-site visits to Golden have their own rates and travel time: IT support in Golden.
Often bought alongside a plan
Store
Need a computer for a new hire?
Refurbished phones, tablets and laptops, plus accessories and parts. Each pre-owned device is graded, so you know its condition before you buy.
Shop the storeMicrosoft 365
Is the office still sharing one mailbox?
We move businesses onto Microsoft 365: a mailbox for each person on your own domain, two-step sign-in for everyone and shared files in one place.
See Microsoft 365 help
About the pricing.
How do I work out our monthly fee?
Count the desktops, laptops and servers you want looked after and multiply by the plan price. Ten computers on Plus is 10 × $90, or $900 a month, plus applicable taxes.
What counts as a computer?
Each desktop, laptop or server we look after; printers and network equipment are not counted. We count the computers at onboarding. If you add or retire one, the fee changes from the following month at the same rate.
Is support unlimited?
Remote and on-site support during support hours is included in the monthly fee. Included means the normal run of requests: as a guide, about one request per staff member per month, averaged over a quarter. New systems, office moves and hardware are projects, quoted separately before any work starts.
What is not included in the monthly fee?
Hardware and one-time projects, such as new systems, office moves and email migrations. After-hours work, software licences such as Microsoft 365 and the add-ons on this page are also separate. Each is quoted before any work starts.
Will the price go up?
Prices are fixed for the first term. After that we may adjust the rate once in any 12 months, by no more than the change in Canada's Consumer Price Index or 3%, whichever is lower, with 60 days' written notice. Agreements renew for the same term unless either of us gives 30 days' written notice. We remind you in writing 60 days before each renewal.
Is there a setup fee?
Not on a 12-month term. On a 6-month term, onboarding is one month of the plan's fee.
Which plan do we need?
For most offices we recommend Plus. Premium suits offices that want us to deal with their vendors and keep their IT documentation current. Basic is for a small office with no server. After the consultation we recommend one plan in writing and say why.
Request your monthly figure in writing.
The consultation and the written findings are free, and there is no obligation to sign anything.