Ship it in. We'll fix it.
A full repair shop is a two-hour drive away, so we brought RevyTech to your mailbox: a prepaid Canada Post label once we approve your request. On-site and remote IT support too.
- PrepaidCanada Post label on us
- 1 business dayWe review every request
- 1–2 daysTypical repairs once it arrives
- 90-dayWarranty — same as in the shop
Device repair for Golden.
If you can ship it, we can look at it. Every repair carries the same warranty we give in the shop.
All repairsPhone and tablet repair
Screens, batteries, charging ports, cameras and water damage. Typical repairs take 1–2 days once your device arrives. Board-level work, water damage and severe damage take 1–4 weeks, depending on severity and parts availability.
- iPhone, Samsung, Google and OnePlus
- iPad and tablet repair
- Lifetime warranty on premium aftermarket screens
- $55 diagnostic, waived if you approve the repair
- Water damage: $100 (phones) to $150 (laptops) treatment
Computer and laptop repair
MacBooks, Windows PCs and everything in between. Hardware diagnostics, upgrades, data recovery and OS repair. SSD upgrades typically take 1–2 days once the parts arrive.
- Screen, keyboard and battery replacement
- SSD and RAM upgrades
- Virus and malware removal
- Data recovery
Advanced and micro soldering
Board-level repair, NAND upgrades, backlight repair and charge-IC replacement. Specialist work done in-house.
- Logic board diagnostics
- NAND storage upgrades (64 GB to 256 GB, 512 GB or 1 TB)
- Charge-port IC and backlight repair
- No repair, no fee on board-level work
- You approve the quote before any work starts
Final pricing is quoted after the diagnostic. 90-day warranty on every repair — longer on screens and batteries.
Request a label, or ship it yourself.
Your prepaid label is made out from your Golden address to us in Revelstoke. Drop the box at any Golden post office, or ship it yourself.
- 01 · Request
Send a request
Tell us about the device and the problem using the mail-in form.
- 02 · Review
We review it
We review every request within one business day and let you know if it's a repair we can take on.
- 03 · Label
Get a prepaid label
Approved requests get a prepaid Canada Post shipping label by email. Prefer to ship it yourself? You don't need to wait for approval, or even send a request.
- 04 · Ship
Ship your device
Pack it securely and drop it off with Canada Post (or your courier). Don't write passcodes on anything in the box.
- 05 · Diagnose
Diagnostic and quote
We diagnose the device and send you a quote. The diagnostic is $55, waived if you approve the repair.
- 06 · Return
Repair and tracked return
Once you approve, we repair it and ship it back by Canada Post with tracking. Return shipping is added to your final invoice.
Start your mail-in request.
Tell us about the device. We reply within one business day. Using our prepaid label? Wait for approval first. Shipping it yourself? You don't need to wait.
What goes in the box.
A sturdy box with enough padding that the device can't move. Tape the prepaid label (or your own) to the outside.
What to send
- The deviceBack it up first if you can. Repairs can erase data (Terms §5).
- A charger only with a PC laptopOnly send the charger with a PC laptop. For MacBooks and phones, send just the device. We'll tell you if we need anything else.
- A note with your detailsPut a note in the box with your name, phone number, email and what's wrong (and your request reference, if you sent one). Your reference (MI-…) is in the confirmation email we send when you submit the form.
- A swollen battery? Ground onlyA device with a swollen battery can be shipped: pack it well and send it by ground only, never by air. Our prepaid Canada Post labels travel by ground.
What not to send
- Passcodes on paperNever write a passcode or pattern on anything in the box. Use the encrypted field on the form, or tell us by phone.
- SIM cards, memory cards, cases and accessoriesRemove them before you pack the device (Terms §4).
Or ship it yourself.
Prefer to ship it yourself? You don't need to send a request first: ship it by Canada Post to our PO box, or by courier to the shop (couriers can't deliver to a PO box).
If you send a request, choose “I'll ship it myself (Canada Post or courier)” on the form and ship it right away: you don't need to wait for our approval. Put a note in the box with your name, phone number, email and what's wrong (and your request reference, if you sent one).
By Canada Post
RevyTechPO Box 219Revelstoke, BC V0E 2S0By courier
RevyTech001-103 2nd St ERevelstoke, BC V0E 2S0Remote or on‑site — your call.
Screen-share support for quick fixes, or we drive out to Golden. On-site rates for Golden are below; remote and business rates are on our Managed IT page.
Managed IT and ratesRemote support
Screen-share troubleshooting for Golden homes and businesses. No travel — the fastest way to solve most software issues.
- Software and email troubleshooting
- Virus and malware removal
- Printer and peripheral setup
- Microsoft 365 and Google Workspace help
On-site in Golden
We travel to Golden for residential setups — Wi-Fi, smart home, new computer setup and home-office installs.
- Home network and Wi-Fi optimization
- Smart home configuration
- New computer setup and transfer
- Hardware installation
Business IT for Golden
Full-service business IT, on-site or remote. Server and network management, managed packages and priority support.
- Server and network management
- Managed IT agreements
- Cybersecurity and backup
- Priority response times
What an on-site visit costs.
On-site IT support in Golden is $150/hr, with a 2-hour minimum for call-outs. After hours, it's $250/hr. Travel time is billed too: 1.5 hours each way at $150/hr, so $450 per visit.
On-site IT support
$150/hr
We come to your home or business in Golden. On-site work is billed at $150/hr.
Call-out minimum
2 hours minimum
A call-out to Golden is billed for at least 2 hours.
After-hours rate
$250/hr
Outside our regular business hours, on-site support is $250/hr.
Travel time
$450 per visit
The drive is billed at $150/hr: 1.5 hours each way, on top of the time on site.
Regular business hours: Mon–Sat 11 AM–5 PM · Sun closed (Pacific Time). From October 1 to November 30 we're closed Saturdays, and we may close some Mondays too — call ahead. Outside regular business hours, the after-hours rate applies.
How to identify your device.
Two phones that look the same outside can take different batteries or screens inside. A 30-second check now saves days of waiting on the wrong part.
Dial *#06#
Open the phone dialer and type *#06#. Your IMEI appears straight away — no menus. Note it down and add it to the “what's wrong” box on the form.
Settings → General → About
Scroll to Model Name (for example iPhone 13 Pro) and Model Number. Tap the Model Number once to reveal the full part number (it starts with M or N).
Settings → About phone
Look for Model number and Model name. Samsung owners can also find it on the back of the box or under Settings → About phone → Software information.
Serial number or service tag
Mac: Apple menu → About This Mac. Windows laptops: the service tag is printed on the bottom. Send us the full serial or model identifier.
Tip: add your IMEI or model number to the note you ship with the device. If we spot a mismatch, we'll email you before ordering parts. Still stuck? Type “unknown” on the form and we'll identify it on arrival.
Not sure where to start?
Call or email us. We'll help you decide whether to mail it in, book a remote session, or have us drive out to Golden.