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Mail-in repair · Canada-wide

Mail-in repair from anywhere in Canada.

Mail-in repair across Canada — send a request, we review it within one business day, and approved requests get a prepaid Canada Post label by email.

Start a mail-in repairHow it works
  • 1 business dayWe review every request
  • PrepaidCanada Post label once approved
  • $55Diagnostic, waived if you approve the repair
  • 90-dayWarranty on every repair
How it works

Request first. Ship once we say yes.

We check every request before you send anything, so you only ship a device we can help with.

  1. 01 · Request

    Send a request

    Tell us about the device and the problem using the mail-in form.

  2. 02 · Review

    We review it

    We review every request within one business day and let you know if it's a repair we can take on.

  3. 03 · Label

    Get a prepaid label

    Approved requests get a prepaid Canada Post shipping label by email. Prefer to ship it yourself? We email you our addresses instead.

  4. 04 · Ship

    Ship your device

    Pack it securely and drop it off with Canada Post (or your courier). Don't write passcodes on anything in the box.

  5. 05 · Diagnose

    Diagnostic and quote

    We diagnose the device and send you a quote. The diagnostic is $55, waived if you approve the repair.

  6. 06 · Return

    Repair and tracked return

    Once you approve, we repair it and ship it back by Canada Post with tracking. Return shipping is added to your final invoice.

Packing

What goes in the box.

Pack the device securely in a sturdy box with enough padding that it can't move, and tape the prepaid label (or your own) to the outside.

What to send

  • The deviceBack it up first if you can. Repairs can erase data (Terms §5).
  • A charger only with a PC laptopOnly send the charger with a PC laptop. For MacBooks and phones, send just the device. We'll tell you if we need anything else.
  • A note with your name and referenceYour reference (MI-…) is in the confirmation email we send when you submit the form.
  • A swollen battery? Ground onlyA device with a swollen battery can be shipped: pack it well and send it by ground only, never by air.

What not to send

  • Passcodes on paperNever write a passcode or pattern on anything in the box. Use the encrypted field on the form, or tell us by phone.
  • SIM cards, memory cards, cases and accessoriesRemove them before you pack the device (Terms §4).
Mail-in at a glanceCanada-wide
Review
Within one business day
Shipping to us
Prepaid Canada Post label, emailed once we approve your request, or ship it yourself
Return shipping
Return shipping by Canada Post is added to your final invoice.
Diagnostic
$55 diagnostic, waived if you approve the repair
Water damage
Water-damaged devices get a liquid-damage treatment instead of the $55 diagnostic: $100 for phones, $150 for laptops.
Board-level work
Board-level work is no repair, no fee: if we can't fix it, you pay nothing. On mail-in repairs, shipping costs still apply.
Typical repairs
1–2 days — screens, batteries, charging ports and similar repairs
Complex repairs
1–4 weeks — board-level work, water damage and severe damage
Warranty
90-day warranty on every repair — longer on screens and batteries. Warranty terms
Ships to
RevyTech, Revelstoke, BC
Shipping it yourself

Or ship it yourself.

Prefer to ship it yourself? Send it by Canada Post to our PO box, or by courier to the shop (couriers can't deliver to a PO box). Choose “I'll ship it myself (Canada Post or courier)” on the form.

Please wait until we approve your request before you ship it. Include a note with your name and request reference.

By Canada Post

RevyTechPO Box 219Revelstoke, BC V0E 2S0

By courier

RevyTech001-103 2nd St ERevelstoke, BC V0E 2S0
Mail-in request

Tell us about the device.

It takes a few minutes. We'll reply within one business day — please don't ship anything until we approve your request.

Every field is required unless it says optional. Sending this form doesn't commit you to a repair.

Your details

We'll send your label and updates here.

Canada Post may need it for the label.

Your device

For example iPhone 13 Pro or Galaxy S22. Not sure? Type “unknown” and we'll identify it when it arrives.

What happened, what you've noticed, and anything you've already tried.

Getting it to us
How will the device reach us?
Return address

The prepaid label is made out from this address, and we ship the device back here. It must be a Canada Post address — if your street isn't served, use your PO Box.

Start typing and pick your address from the list, or type it in full.

Passcode (optional)

Optional. It lets us test the repair. We encrypt it before we save it, only RevyTech staff can view it, and every view is logged. Never write it on anything in the box.

How do you unlock the device?
Send your request

Please don't ship anything yet. We review requests within one business day and email a prepaid label if it's a repair we can take on.

Questions

Mail-in questions, answered.

What does mail-in repair cost?

Diagnostics are $55, waived if you approve the repair. After the diagnostic we send you a quote, and nothing is repaired until you approve it. Return shipping by Canada Post is added to your final invoice. If you'd like a faster return service, ask us and we'll bill it accordingly.

Is it different for a water-damaged device?

Yes. Water-damaged devices get a liquid-damage treatment instead of the $55 diagnostic: $100 for phones, $150 for laptops. The treatment adds at least 24 hours to the repair: ultrasonic cleaning, a bath in 99% isopropyl alcohol, then drying overnight.

What if you can't fix it?

Board-level work is no repair, no fee: if we can't fix it, you pay nothing. On mail-in repairs, shipping costs still apply.

How does my device get to you?

Once we approve your request, we email you a prepaid Canada Post label. Prefer to ship it yourself? Send it by Canada Post to our PO box, or by courier to the shop (couriers can't deliver to a PO box). By Canada Post: RevyTech, PO Box 219, Revelstoke, BC V0E 2S0. By courier: RevyTech, 001-103 2nd St E, Revelstoke, BC V0E 2S0. Please wait until we approve your request before you ship it. Include a note with your name and request reference.

Should I send the charger?

Only send the charger with a PC laptop. For MacBooks and phones, send just the device.

Can I ship a device with a swollen battery?

A device with a swollen battery can be shipped: pack it well and send it by ground only, never by air.

How long does it take?

Typical repairs take 1–2 days. Board-level work, water damage and severe damage take 1–4 weeks, depending on severity and parts availability. Shipping time each way depends on the carrier and where you are.

Why do you review requests before I ship?

So you only ship a device we can help with. We check the model and the problem first, and tell you within one business day if it's a repair we can take on.

Do you need my passcode?

It's optional, but it lets us test the repair properly. If you share it on the form it's encrypted before we save it, only RevyTech staff can view it, and every view is logged. Never write it on paper in the box.

What warranty do mail-in repairs get?

The same as in the shop: 90-day warranty on every repair — longer on screens and batteries.

See the warranty terms

What if I decide not to repair it?

You pay the $55 diagnostic fee (or the liquid-damage treatment on a water-damaged device) and return shipping, and we send the device back to you with tracking.

Can I drop it off instead?

Yes. Our shop is at 103 2nd St E, Revelstoke, BC V0E 2S0. Mon–Sat 11 AM–5 PM · Sun closed (Pacific Time). From October 1 to November 30 we're closed Saturdays, and we may close some Mondays too — call ahead. Walk-ins welcome; booking online is fastest.

Ready when you are.

Send a request today. We reply within one business day, and approved requests get a prepaid Canada Post label by email.

Start a mail-in repairBook a repair in Revelstoke