Mail-in repair from anywhere in Canada.
Mail-in repair across Canada — send a request, we review it within one business day, and approved requests get a prepaid Canada Post label by email.
- 1 business dayWe review every request
- PrepaidCanada Post label once approved
- $55Diagnostic, waived if you approve the repair
- 90-dayWarranty on every repair
Request a label, or ship it yourself.
We review prepaid-label requests within one business day and email a label once approved. If you arrange your own shipping, you can send the device without a request or approval.
- 01 · Request
Send a request
Tell us about the device and the problem using the mail-in form.
- 02 · Review
We review it
We review every request within one business day and let you know if it's a repair we can take on.
- 03 · Label
Get a prepaid label
Approved requests get a prepaid Canada Post shipping label by email. Prefer to ship it yourself? You don't need to wait for approval, or even send a request.
- 04 · Ship
Ship your device
Pack it securely and drop it off with Canada Post (or your courier). Don't write passcodes on anything in the box.
- 05 · Diagnose
Diagnostic and quote
We diagnose the device and send you a quote. The diagnostic is $55, waived if you approve the repair.
- 06 · Return
Repair and tracked return
Once you approve, we repair it and ship it back by Canada Post with tracking. Return shipping is added to your final invoice.
What goes in the box.
Pack the device securely in a sturdy box with enough padding that it can't move, and tape the prepaid label (or your own) to the outside.
What to send
- The deviceBack it up first if you can. Repairs can erase data (Terms §5).
- A charger only with a PC laptopOnly send the charger with a PC laptop. For MacBooks and phones, send just the device. We'll tell you if we need anything else.
- A note with your detailsPut a note in the box with your name, phone number, email and what's wrong (and your request reference, if you sent one). Your reference (MI-…) is in the confirmation email we send when you submit the form.
- A swollen battery? Ground onlyA device with a swollen battery can be shipped: pack it well and send it by ground only, never by air. Our prepaid Canada Post labels travel by ground.
What not to send
- Passcodes on paperNever write a passcode or pattern on anything in the box. Use the encrypted field on the form, or tell us by phone.
- SIM cards, memory cards, cases and accessoriesRemove them before you pack the device (Terms §4).
- Review
- Within one business day
- Shipping to us
- Prepaid Canada Post label, emailed once we approve your request, or ship it yourself
- Return shipping
- Return shipping by Canada Post is added to your final invoice.
- Diagnostic
- $55 diagnostic, waived if you approve the repair
- Water damage
- Water-damaged devices get a liquid-damage treatment instead of the $55 diagnostic: $100 for phones, $150 for laptops.
- Board-level work
- Board-level work is no repair, no fee: if we can't fix it, you pay nothing. On mail-in repairs, shipping costs still apply.
- Typical repairs
- 1–2 days — screens, batteries, charging ports and similar repairs
- Complex repairs
- 1–4 weeks — board-level work, water damage and severe damage
- Warranty
- 90-day warranty on every repair — longer on screens and batteries. Warranty terms
- Ships to
- RevyTech, Revelstoke, BC
Or ship it yourself.
Prefer to ship it yourself? You don't need to send a request first: ship it by Canada Post to our PO box, or by courier to the shop (couriers can't deliver to a PO box).
If you send a request, choose “I'll ship it myself (Canada Post or courier)” on the form and ship it right away: you don't need to wait for our approval. Put a note in the box with your name, phone number, email and what's wrong (and your request reference, if you sent one).
By Canada Post
RevyTechPO Box 219Revelstoke, BC V0E 2S0By courier
RevyTech001-103 2nd St ERevelstoke, BC V0E 2S0Tell us about the device.
It takes a few minutes. We'll reply within one business day. Using our prepaid label? Wait for approval first. Shipping it yourself? You don't need to wait.
Mail-in questions, answered.
What does mail-in repair cost?
Diagnostics are $55, waived if you approve the repair. After the diagnostic we send you a quote, and nothing is repaired until you approve it. Return shipping by Canada Post is added to your final invoice. If you'd like a faster return service, ask us and we'll bill it accordingly.
Is it different for a water-damaged device?
Yes. Water-damaged devices get a liquid-damage treatment instead of the $55 diagnostic: $100 for phones, $150 for laptops. The treatment adds at least 24 hours to the repair: ultrasonic cleaning, a bath in 99% isopropyl alcohol, then drying overnight.
What if you can't fix it?
Board-level work is no repair, no fee: if we can't fix it, you pay nothing. On mail-in repairs, shipping costs still apply.
How does my device get to you?
Once we approve your request, we email you a prepaid Canada Post label. Prefer to ship it yourself? You don't need to send a request first: ship it by Canada Post to our PO box, or by courier to the shop (couriers can't deliver to a PO box). By Canada Post: RevyTech, PO Box 219, Revelstoke, BC V0E 2S0. By courier: RevyTech, 001-103 2nd St E, Revelstoke, BC V0E 2S0. Ship it right away — you don't need to wait for approval, or even send a request first. Put a note in the box with your name, phone number, email and what's wrong (and your request reference, if you sent one).
Should I send the charger?
Only send the charger with a PC laptop. For MacBooks and phones, send just the device.
Can I ship a device with a swollen battery?
A device with a swollen battery can be shipped: pack it well and send it by ground only, never by air. Our prepaid Canada Post labels travel by ground.
How long does it take?
Typical repairs take 1–2 days. Board-level work, water damage and severe damage take 1–4 weeks, depending on severity and parts availability. Shipping time each way depends on the carrier and where you are.
Why send a request first?
It's how you get a prepaid label, and it tells you before you ship whether it's a repair we can take on: we check the model and the problem and reply within one business day. If you ship it yourself, a request is welcome but not required.
Do you need my passcode?
It's optional, but it lets us test the repair properly. If you share it on the form it's encrypted before we save it, only RevyTech staff can view it, and every view is logged. Never write it on paper in the box.
What warranty do mail-in repairs get?
The same as in the shop: 90-day warranty on every repair — longer on screens and batteries.
What if I decide not to repair it?
You pay the $55 diagnostic fee (or the liquid-damage treatment on a water-damaged device) and return shipping, and we send the device back to you with tracking.
Can I drop it off instead?
Yes. Our shop is at 103 2nd St E, Revelstoke, BC V0E 2S0. Mon–Sat 11 AM–5 PM · Sun closed (Pacific Time). From October 1 to November 30 we're closed Saturdays, and we may close some Mondays too — call ahead. Walk-ins welcome; booking online is fastest.
Arrange your mail-in repair.
Send a request today. We reply within one business day, and approved requests get a prepaid Canada Post label by email.