Skip to content
Mail-in microsoldering · Canada-wide

Send your device to our Revelstoke repair bench

We accept iPhones, iPads and MacBooks from across Canada for repairs to the main circuit board, storage upgrades and data recovery. Tell us the model and what happened in a mail-in request. We'll review it and email a prepaid shipping label for approved work.

  • 90-dayWarranty on every repair
  • 1–4 weeksBoard-level & water-damage turnaround
  • No fix, no feeon board-level work
How it works

From your request to the return shipment

Mail-in repair across Canada — send a request, we review it within one business day, and approved requests get a prepaid Canada Post label by email.

  1. Step 1

    Send a request

    Tell us about the device and the problem using the mail-in form.

  2. Step 2

    We review it

    We review every request within one business day and let you know if it's a repair we can take on.

  3. Step 3

    Get a prepaid label

    Approved requests get a prepaid Canada Post shipping label by email. Prefer to ship it yourself? You don't need to wait for approval, or even send a request.

  4. Step 4

    Ship your device

    Pack it securely and drop it off with Canada Post (or your courier). Don't write passcodes on anything in the box.

  5. Step 5

    Diagnostic and quote

    We diagnose the device and send you a quote. The diagnostic is $55, waived if you approve the repair.

  6. Step 6

    Repair and tracked return

    Once you approve, we repair it and ship it back by Canada Post with tracking. Return shipping is added to your final invoice.

Shipping guidance

How to ship safely

Power the device off and protect it from movement and impact inside the box. Check these details before sending it.

Prepare the package

  • Remove cases, screen protectors, SIM trays and accessories unless we've asked for them
  • Use protective packaging — the original retail box plus an outer shipping box works well
  • Cushion the device so nothing rattles inside the package
  • Put a note in the box with your name, phone number, email and what's wrong (and your request reference, if you sent one).
  • Only send the charger with a PC laptop. For MacBooks and phones, send just the device.
  • A device with a swollen battery can be shipped: pack it well and send it by ground only, never by air. Our prepaid Canada Post labels travel by ground.

Check before sending

  • Don't ship a liquid-damaged device while it's still wet on the outside — let the exterior dry first and don't power it on
  • Don't pack the device with the charger plugged in or the battery actively connected to AC
  • Don't include your Apple ID password, banking information or other credentials in the package
Liquid damage: power off, don't charge, let the exterior dry and send a mail-in request right away — we review requests within one business day. Water-damaged devices get a liquid-damage treatment instead of the $55 diagnostic: $100 for phones, $150 for laptops. RevyTech isn't responsible for damage that occurs in transit before the device reaches our bench.
Self-ship option

Ship it yourself

Prefer to ship it yourself? You don't need to send a request first: ship it by Canada Post to our PO box, or by courier to the shop (couriers can't deliver to a PO box).

By Canada Post

RevyTech, PO Box 219, Revelstoke, BC V0E 2S0

By courier

RevyTech, 001-103 2nd St E, Revelstoke, BC V0E 2S0

Return shipping by Canada Post is added to your final invoice. If you'd like a faster return service, ask us and we'll bill it accordingly.

Before you ship

What to send us first

Share what you know in your request, or in a note inside the box if you arrange your own shipping. These details help us plan the assessment.

Device model

Send the make and model. For a MacBook, include the year and chip if you know them; an EMC model number also helps.

What you've noticed

Describe what happens when you use the device. For example, tell us whether charging fails on one port or all of them. You don't need to diagnose it yourself.

Photos, if relevant

Photos of any visible damage, error screens, or the inside of the device if it's been opened before.

Previous repairs

Tell us about any earlier repairs or attempts to fix the problem. That history helps us understand what to check.

Files you need to recover

If recovering photos, messages or other files is the priority, tell us so we can plan the work around them.

A note on credentials: never include your Apple ID password, device passcode or banking information in the shipment or in unencrypted email. We'll let you know what's actually required for your job and how to share it securely.

What it costs

Pricing, turnaround and warranty

No fix, no fee

Board-level work is no repair, no fee: if we can't fix it, you pay nothing. On mail-in repairs, shipping costs still apply. A simple repair quote by phone or email costs nothing. You approve the quote before repair work begins.

Turnaround

Board-level work, water damage and severe damage take 1–4 weeks, depending on severity and parts availability. After diagnosis, we can give you an estimate for your repair.

Warranty

90-day warranty on every repair — longer on screens and batteries.

Read the full warranty terms

FAQ

Frequently asked questions

What to know about the repair, your data and getting started.

Do you accept mail-in microsoldering repairs?

Yes. RevyTech accepts mail-in microsoldering and board-level repair from across Canada — logic board repair, NAND and storage upgrades, and board-level data recovery. We recommend starting with a mail-in request, so we can confirm the work is something we can do by mail before you ship anything.

What devices can I mail in?

iPhone, iPad, MacBook (Intel and many Apple Silicon models), and selected other circuit boards we can support. Storage upgrades, logic board repair and data recovery are all common mail-in jobs. Contact RevyTech to confirm support for your specific device before shipping.

Should I contact RevyTech before shipping?

We recommend it, but it's not required. Starting a mail-in request lets us confirm the work is something we can do by mail before you ship anything, and once we approve it, we email you a prepaid Canada Post shipping label along with packaging guidance — you don't need to arrange or pay for shipping to us yourself. Prefer to ship it yourself? You don't need to send a request first: ship it by Canada Post to our PO box, or by courier to the shop (couriers can't deliver to a PO box).

How should I package my device?

Power the device off, remove cases and accessories unless we ask for them, and pack it cushioned in a box — the original retail box plus an outer shipping box works well. Once your request is approved, use the prepaid Canada Post label we email you and drop the package off at Canada Post.

Can I mail in a liquid-damaged device?

Yes, and the sooner the better. Power the device off, don't charge it, let the exterior dry, and send a mail-in request right away — we review requests within one business day. Once approved, we'll email a prepaid label; don't ship a device that's still wet on the outside. Water-damaged devices get a liquid-damage treatment instead of the $55 diagnostic: $100 for phones, $150 for laptops. The treatment adds at least 24 hours to the repair: ultrasonic cleaning, a bath in 99% isopropyl alcohol, then drying overnight.

Do you offer mail-in data recovery?

Yes, across Canada, for dead iPhone, iPad and MacBook devices. We don't promise data recovery success — see our board-level data recovery page for realistic expectations, and tell us your data goals when you submit your request. We keep recovered data for 7 days after the job is finished, then delete it.

How long does mail-in repair take?

Board-level work, water damage and severe damage take 1–4 weeks, depending on severity and parts availability. Shipping time each way is on top of that. Microsoldering jobs start with a diagnostic and proceed only after you approve the quote.

What if you can't fix a device I've mailed in?

Board-level work is no repair, no fee: if we can't fix it, you pay nothing. On mail-in repairs, shipping costs still apply. Return shipping by Canada Post is added to your final invoice. If you'd like a faster return service, ask us and we'll bill it accordingly.

Can I ship the device myself instead of using a prepaid label?

Yes. By Canada Post: RevyTech, PO Box 219, Revelstoke, BC V0E 2S0. By courier: RevyTech, 001-103 2nd St E, Revelstoke, BC V0E 2S0. Ship it right away — you don't need to wait for approval, or even send a request first. Put a note in the box with your name, phone number, email and what's wrong (and your request reference, if you sent one).

Tell us what you'd like help with.

Include the model, what happened and whether recovering files is the priority. You don't need to know which repair it needs. We'll review your request and explain the next step.