Terms & conditions of service

1Agreement to these terms

These Terms & Conditions (“Terms”) apply to all repair, diagnostic and related services (“Services”) provided by RevyTech, RevyTech Incorporated, of 103 2nd St E, Revelstoke, British Columbia (“RevyTech”, “we”, “us”). By dropping off a device, approving a repair, or booking a repair through our website, you (“you”, the “customer”) accept these Terms.

2Definitions

• Aftermarket part: a new part made by a third-party manufacturer. For screens, we install premium aftermarket grades designated X07 and AQ7.
• OEM part: a part made by or for the original equipment manufacturer.
• Refurbished part: an original part that has been restored to working condition.
• Device: the phone, MacBook, laptop, tablet or other electronic item you leave with us for Services.

3Diagnostics, estimates and authorization

• Prices quoted before diagnosis (including on our website or by phone) are estimates only and are confirmed once we have inspected the device.
• We will obtain your approval before performing work that exceeds the approved estimate. If you decline additional work, you pay only for work already authorized or the diagnostic fee of $55.
• Repair time frames are estimates and depend on parts availability and workload; they are not guaranteed.
• A diagnostic fee of $55 applies to devices assessed but not repaired, with two exceptions: water-damaged devices get a liquid-damage treatment instead (see section 8), and board-level work. Board-level work is no repair, no fee: if we can't fix it, you pay nothing. On mail-in repairs, shipping costs still apply.

4Your responsibilities before repair

• Back up your data. You are solely responsible for backing up all data before leaving your device with us.
• Remove SIM cards, memory cards, cases, screen protectors and accessories. We are not responsible for accessories left with a device unless recorded on the work order.
• Disable activation locks and device-management locks (for example, Find My iPhone / Activation Lock, Google account locks, MDM) when we ask, or provide the credentials needed to complete and test the repair.
• Confirm that you own the device or are authorized by the owner to request the Services.

5Data loss disclaimer

Repairs, part replacements, diagnostics and software procedures can result in the loss, corruption or erasure of data, settings and software — in some cases total and unrecoverable. To the maximum extent permitted by law, RevyTech is not responsible for any loss of data, software, configurations or the cost of recreating them, whether or not the loss results from our negligence. Do not leave a device with us unless you have backed up everything you need or accept this risk.

6Parts

• The part type (aftermarket, refurbished or OEM) will be identified on your quote or work order. Aftermarket and refurbished parts may differ from original parts in appearance or performance.
• Parts we remove and replace become the property of RevyTech unless you ask for them when the repair is approved. Suppliers/manufacturers will require the original part, or “core”, returned in exchange for access to OEM parts.
• Special-order parts may require a deposit of $50–$100, which is non-refundable once the part has been ordered.

7Warranty

7.1 Warranty periods

7.2 What the warranty provides

If a covered part fails within its warranty period, we will repair or replace that part free of charge. This is your exclusive remedy. We do not refund labour or parts under any circumstances, to the maximum extent permitted by law — warranty claims are resolved by repair or replacement, not by refund.

7.3 What the warranty does not cover

• Physical damage occurring after the device is returned to you, including cracked or shattered glass, chips, dents, bends or damage from drops or impacts. The lifetime aftermarket screen warranty covers display defects (OLED damage, lines, blots, touch malfunction) — it does not cover physically damaged or cracked screens.
• Liquid or moisture damage occurring after the repair.
• Damage caused by misuse, accident, unauthorized modification, or non-certified chargers or accessories.
• Any device opened, repaired or tampered with by anyone other than RevyTech after our repair — this voids the warranty on our work.
• Software faults, operating-system updates, viruses or app-related issues unrelated to the part we installed.
• Pre-existing faults unrelated to the repair we performed, including devices with prior liquid damage, bent frames or previous third-party repairs.
• Gradual battery capacity loss from normal aging beyond the warranty coverage described in section 7.1.
• Devices where an activation lock or account lock prevents us from testing or servicing the device.

7.4 Making a warranty claim

• Bring the device and your original receipt or work-order number to our store. Warranties are non-transferable and apply only to the original customer, device and part.
• We will inspect the device to determine whether the fault is covered. If the fault is excluded under section 7.3, we will quote a chargeable repair instead.

8Liquid-damaged devices

Liquid-damage treatment and repairs are provided on a best-effort basis. Corrosion is progressive: a device that works after treatment may still fail later, and data may be unrecoverable. Liquid-damage services carry no warranty. Water-damaged devices get a liquid-damage treatment instead of the $55 diagnostic: $100 for phones, $150 for laptops. The treatment fee applies whether or not the device is recovered. The treatment adds at least 24 hours to the repair: ultrasonic cleaning, a bath in 99% isopropyl alcohol, then drying overnight.

9Repair risks and pre-existing conditions

Opening and servicing electronic devices carries inherent risk, particularly for devices that are older, previously repaired, bent, or liquid-damaged. Hidden faults can surface during disassembly, and fragile components (such as screens already weakened by impact) can fail during an otherwise proper repair. Where a device has a pre-existing condition, we may require you to acknowledge these risks before we begin, and we are not liable for pre-existing or latent faults that manifest during a properly performed repair.

10Payment

Full payment is due when you collect the device or when the Services are completed, whichever is earlier. We accept all major credit cards, debit, e-transfer, and cash. Credit cards are assessed a fee up to 3%. Devices are released only after payment. Until payment is made in full, we may retain your device, and we hold a lien over it under the Repairers Lien Act (British Columbia) for the amount owing.

11Uncollected devices

We will notify you using the contact details you provide when your device is ready. If a device is not collected within 90 days of that notice and we have not heard from you/arranged for pickup, it will be deemed abandoned. We may then sell or otherwise dispose of it in accordance with the Repairers Lien Act (British Columbia) and apply any proceeds to unpaid charges, storage and costs of sale, accounting to you for any surplus where the law requires. A storage fee of $20/month may apply after 30 days.

12Limitation of liability

To the maximum extent permitted by law: (a) our total liability for any claim arising from the Services is limited to the amount you paid for those Services; and (b) we are not liable for indirect or consequential losses, including loss of data, loss of use, loss of profits or the cost of replacement devices. Nothing in these Terms excludes or limits rights or warranties that cannot be excluded under applicable law, including under the Business Practices and Consumer Protection Act (British Columbia).

13Ownership and stolen devices

By requesting Services you confirm the device is yours or that you are authorized by the owner. We may ask for government-issued ID and record device serial numbers or IMEI. We may refuse service to, and report to police, any device we reasonably suspect is lost or stolen, and we may cooperate with law enforcement, including surrendering the device where lawfully required.

14Right to refuse service

We may decline any repair at our discretion, including where parts are unavailable, the repair is uneconomical or unsafe, the device shows signs of tampering, or ownership cannot reasonably be confirmed.

15Website

Content on our website is provided for general information. Prices, availability and repair options shown online are indicative and are confirmed at diagnosis. We may change website content at any time.

16General

• Governing law: these Terms are governed by the laws of British Columbia and the federal laws of Canada applicable in British Columbia. The courts of British Columbia have exclusive jurisdiction.
• Severability: if any provision is found unenforceable, the remainder of these Terms continues in effect.
• Entire agreement: these Terms, together with your work order or quote, are the entire agreement between us for the Services.
• Changes: we may update these Terms from time to time. The version in effect when you drop off your device is the version that applies to that repair.

17Contact

• RevyTech, PO Box 219, Revelstoke, BC V0E 2S0
• Email: info@revytech.ca · Phone: 250-805-4026 · Website: https://revytech.ca