Managed IT for Revelstoke businesses.
Managed IT means we look after your computers, network, backups and email for a monthly price per computer, and your team calls us when something stops working. We are the only managed IT provider based in Revelstoke.
- From $55Per computer, per month
- 1 hourTo start work on an urgent problem, in your working hours
- FreeOn-site consultation with written findings
IT support for the systems you use every day.
Computers, security, backups, email and the network, looked after by one team that explains what it finds.
Help desk and support
When something stops working, your team contacts us. Most problems are fixed over a remote connection; for the rest we come to your office.
- Help remotely or at your workplace
- Written response targets
- One team for computers, network and email
Monitoring and updates
Software on each computer watches for failing drives, missed updates and security alerts, so problems are found before they stop the work.
- Monitoring software runs around the clock. Our team acts on its alerts during working hours, and the protection on each computer keeps working in between.
- Windows and common software updates installed for you
- Monthly report on your systems
Security for devices and email
Protection on every computer, safer sign-in for email and help for staff in recognising suspicious messages.
- Antivirus on every plan
- From Plus: protection that watches for and stops ransomware, attacks that lock your files and demand payment
- Blocking of known malicious websites
- Two-step sign-in and email security settings
- Staff security briefings (Premium)
Backups you can restore
A backup is only useful if you can restore it. On Plus and Premium, we back up each computer and test that the backup can be restored. A full server backup is also copied off-site, to storage in Canada.
- Backups keep 30 days of daily versions and 12 monthly versions.
- We test a restore every quarter and report each result to you in writing.
- Full server backup stored off-site in Canada
Email and Microsoft 365
We set up and manage Microsoft 365 and Google Workspace, and move your email from an older system, helping each person through the changeover.
- A mailbox for each person, plus shared mailboxes
- Email kept on your own domain
- Licence reviews, so you pay for what you use
Wi-Fi and business networks
Dropped connections and weak coverage interrupt the whole team. We check how the network is set up and plan what your workplace needs.
- Network design and installation
- Separate staff and guest Wi-Fi
- Switches, routers and firewalls
- Secure access to the office from home, through an encrypted connection (a VPN)
Start with a free on-site consultation.
We visit your office and look at how your computers, network, backups and email are set up. Then we send written findings: what we saw, why it matters, what we recommend, what it costs and what happens if nothing is done. The consultation and the written findings are free, and there is no obligation to sign anything.
- At your office, at a time that suits you (Golden: by Teams or Zoom)
- You get written findings, with costs
- One plan recommended, and why
- Nothing changes on your systems until you accept a proposal and we schedule the first working visit.
How quickly we act.
Every agreement sets out these targets. The more of your business a problem stops, the sooner we start.
| Priority | We respond | Our target to resolve |
|---|---|---|
| P1Your business cannot operateThe server or network is down, a key system is unavailable to everyone, or you suspect a security incident. | We start work within 1 hour, during the working hours in your agreement | Fixed by the end of that day, or a written restoration plan by then |
| P2One person or one room cannot workA computer won't start, or one person can't sign in. | Within 2 support hours | Next business day |
| P3Something is wrong, but there is a workaroundA printer is offline and another one works. | Within 1 business day | Within 5 business days |
| P4Requests, questions and changesA new staff account, a software install, a question. | Within 1 business day | Scheduled with you |
- Support hours for everyday requests are written into your agreement. They follow our shop hours: Mon–Sat 11 AM–5 PM · Sun closed (Oct 1–Nov 30: closed Saturdays; some Mondays too, call ahead). Your working hours for P1 problems, the most urgent kind, are written in too.
- A P1 is raised by phone on an emergency line we give you at onboarding. Email and the support portal are for everything else.
- The clock starts when we answer or when you leave a voicemail. It pauses while we wait on a third party, such as your software vendor, your internet provider or a parts delivery.
- Outside your working hours, call the same emergency line. After-hours work is billed separately at the rates in your agreement.
- If we miss a target, we tell you, explain why in writing and say what we changed. If we miss the 1-hour P1 start twice in a quarter, you may end the agreement with no early-termination charge.
On-site visits to Golden have their own rates and travel time: IT support in Golden.
Plans, Microsoft 365 and practices.
Plans and pricing
Three plans, what each includes, the add-ons and the hourly rates, all on one page.
Microsoft 365
Moving your email onto your own domain, two-step sign-in for everyone, and looking after it afterwards.
Dental & healthcare
Practices that hold patient records, run imaging equipment and need to meet BC privacy rules.
Behind on your technology? Fix it in phases.
Technical debt is the work that has been put off: computers past the end of their support, a server nobody has updated, email on an old internet-provider address, a home-grade router running the office.
You don't have to fix it all at once. We put the work in order of risk, price each phase separately and spread it over months, so the budget is predictable and the office keeps working.
Each phase comes with its cost, the cheaper alternative we considered and what happens if you leave it. Where repairing or keeping older equipment is reasonable, we say so.
Four phases, in order of risk.
- Phase 1
Now: what cannot wait
Anything that could stop the business or expose its data today: an unprotected server, backups that have never been tested, default passwords on network equipment.
- Phase 2
Next: keep it stable
Monitoring, protection and backups go onto every computer, so nothing gets worse while the rest is planned.
- Phase 3
Then: replace in stages
Out-of-support computers, the email system and the network are each quoted as their own project and scheduled when it suits you, oldest and riskiest first.
- Phase 4
After: stay caught up
On Premium, equipment ages, warranties and replacement dates are tracked and reviewed with you, so the next round is planned and budgeted before it is urgent.
What we put in writing.
A managed IT provider holds the keys to your business. These commitments are part of every agreement we sign.
Your systems stay yours
Everything we document or hold for you belongs to your business. A sealed copy of your passwords stays at your office, so you don't depend on us to get into your own systems.
Who can connect, and a record of it
Only named RevyTech staff can connect to your computers, through our management tool with two-step sign-in. Every session is logged, and you can see the log on request. RevyTech staff who access your systems sign written confidentiality undertakings and have passed criminal record checks.
Where your data is kept
The off-site server backup is encrypted and held by a Canadian provider, locked so it can't be changed or deleted until its retention period ends. We tell you in writing which service providers we use and where each one keeps data. We don't hand work involving your data to anyone else without telling you first.
Security incidents: told within 24 hours
If we become aware of a security incident affecting your systems, we tell you within 24 hours and help you work out who else needs to know.
Price changes are capped
Prices are fixed for the first term. After that we may adjust the rate once in any 12 months, by no more than the change in Canada's Consumer Price Index or 3%, whichever is lower, with 60 days' written notice. Agreements renew for the same term unless either of us gives 30 days' written notice. We remind you in writing 60 days before each renewal.
A clean handover if you leave
If you move on, we hand over your backups and documentation, give your next provider up to 8 hours of help at no charge, delete our copies within 30 days and confirm it in writing.
Also from RevyTech
RevyTech AI
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RevyTech AI — the AI systems division of RevyTech, sets up AI integration and automation for small businesses: an AI receptionist for your phones, chat for your website, and automation for the paperwork between your systems.
See AI servicesWebsites
Need a professional website?
We build modern websites that connect to the rest of your business: your domain and email, online booking, payments and the systems your team already uses.
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The first 30 days.
Recording what you have and proving the backups come first; changes follow in a scheduled window.
- 01
Check what is there
We count and record every computer, find out where your data lives and confirm with your software vendors how it is backed up.
- 02
Prove the backups
Before we change anything, we check your existing backups and test that a restore works.
- 03
Close the urgent gaps
We fix what cannot wait: default passwords on network equipment, switched-off firewalls and overdue server updates, in a scheduled window.
- 04
Install and document
Monitoring, protection and backup go onto every computer. We map the network and record every password in encrypted storage, with a sealed copy at your office.
Built for the way your business works.
Every office needs working computers and backups. What differs is what can't be allowed to stop. These are the businesses we set the service up for.
Medical and dental practices
Patient records, imaging equipment and a front desk that can't stop. We back up every computer, plan work around patient hours and, on Premium, back up the full server off-site and deal with your practice-software vendor for you.
- Full server backup stored off-site in Canada (Premium, or an add-on on Plus)
- Work planned around clinic hours
- BC privacy rules explained in plain terms
Law offices
Client files are confidential and deadlines don't move. We control who can open what, protect email sign-in and keep documents recoverable if a laptop is lost or a file is deleted.
- Access to client files by role
- Two-step sign-in and email protection
- Laptops encrypted and wiped remotely if lost (with Microsoft 365 Business Premium)
Retail
When the till or the card terminal loses its connection, sales stop. We set up the network behind your point of sale and keep it separate from guest Wi-Fi.
- Point-of-sale and card-terminal network kept separate
- Guest Wi-Fi apart from business systems
- Back-office computers monitored and updated
Manufacturing
Shop-floor computers often run older software that can't simply be updated. We keep them working, can isolate them from the office network as a project, and back up the drawings and job files.
- Older shop-floor computers isolated and protected
- Drawings and job files backed up
- Wi-Fi coverage across the shop
Construction
The office, the site trailer and the trucks all need the same drawings and schedules. We set up shared files that work from anywhere and protect the laptops and phones that leave the office.
- Plans and documents reachable from site
- Laptops encrypted, and phones managed on Premium
- Site-office internet and Wi-Fi
Accommodation and hotels
Managed IT for hotels and accommodation businesses: we look after the front-desk and office computers, the network and Wi-Fi, backups and email, so the front desk can check guests in and take bookings.
- Front-desk and office computers monitored and updated
- Staff and guest Wi-Fi kept separate
- Backups and email looked after
Other offices, non-profits and home offices are welcome too. For a home or a single problem, see our hourly rates.
For the devices themselves
Device repair
A work phone or laptop out of action?
Our Revelstoke shop repairs phones, tablets and computers, down to the main circuit board. 90-day warranty on every repair — longer on screens and batteries.
See repair servicesStore
Need a computer for a new hire?
Refurbished phones, tablets and laptops, plus accessories and parts. Each pre-owned device is graded, so you know its condition before you buy.
Shop the store
Managed IT questions, before you sign anything.
Pricing, response times, backups and what happens if you leave.
What does managed IT cost?
Plans are priced per computer, per month: Basic $55, Plus $90, Premium $110. Prices are per computer, per month, on a 12-month term, in Canadian dollars plus applicable taxes. The minimum is 5 computers.
How fast do you respond?
It depends on how serious the problem is. If your business cannot operate, we start work within 1 hour during the working hours in your agreement. One person unable to work is answered within 2 support hours, and everything else within 1 business day. The targets are written into your agreement.
Do you watch our systems around the clock?
Monitoring software runs around the clock. Our team acts on its alerts during working hours, and the protection on each computer keeps working in between. For an emergency outside your working hours, call the emergency line; that work is billed separately.
Where are our backups stored?
The off-site server backup is encrypted and held by a Canadian provider, locked so it can't be changed or deleted until its retention period ends. File and folder backups of each computer start on Plus; the full server backup is included on Premium and an add-on on Plus.
We already have an IT person or provider. Can we switch?
Yes. Onboarding takes about 30 days and starts with recording what you have and proving your existing backups before anything changes.
Are we locked in?
Terms are 6 or 12 months and renew unless either of us gives 30 days' written notice. If you leave, we hand over your backups and documentation and help your next provider take over.
Our computers and systems are badly out of date. Where do we start?
Start with a consultation. We list what is out of date in order of risk, then price each phase separately so you can spread the work over months.
What happens at the free consultation?
We visit your office and look at how your computers, network, backups and email are set up. Then we send written findings: what we saw, why it matters, what we recommend, what it costs and what happens if nothing is done. We visit offices in Revelstoke. For offices in Golden or further away, the consultation is a Teams or Zoom call, with the same written findings.
Request your free on-site consultation.
We look at your current setup, explain what we find in writing and recommend the work to tackle first.